Providing feedback is how you make sure your team gets work done on time and on budget. But you shouldn’t be the only one holding people accountable. Enlist team members to applaud good conduct and to speak up to fix unproductive behavior. When everyone gives each other candid feedback, people feel more ownership.
You might have to persuade some people – those who aren’t used to giving feedback, who avoid bearing bad news, or who fear hurting people’s feelings. Have a frank discussion to find out why giving feedback is so hard for them, and then frame accountability as a continuous improvement process.
Adapted from the HBR Guide to Leading Teams by Mary Shapiro.