This entire business training video and many more are available on our web page: http://www.kantola.com/Dealing-with-t…
2009 Telly Award Winner!
This customer service video teaches skills that help turn angry customers into satisfied customers.
It’s hard to keep your cool when dealing with difficult customers. After all, it’s only human to get defensive and fight back—or cave in and give them whatever they demand.
What you need instead is a plan.