Everyone reacts you and your team fail, resist the temptation to place blame. Take these three steps instead:
- Think before you act. Don’t respond immediately or impulsively. Doing so can make matters worse. Take the time to consider several possible interpretations of the event and how you might react.
- Listen and communicate. Never assume you know what others think. Gather feedback and then explain your own actions and intentions.
- Search for a lesson. Mistakes happen. It may be that you’re to blame, someone else is, or no one is. Create and test hypotheses about how and why the failure happened to prevent it from happening again.