We’re all grown-ups here, right? Then why do teams still whine? It’s part of the human condition to complain, but it doesn’t have to derail your group. When people on your team get frustrated and need a sympathetic ear, do the following:
- Insist on accountability. Don’t allow people to present a problem without attempting a solution. Advise them to do what they think is necessary to achieve results.
- Encourage positivity. If the whining is about fellow teammates, encourage the group to work with each other to better understand the nature of the problem, and then create a joint solution. Remind them that most people aren’t intentionally difficult.
Adapted from “The No Whining Rule for Managers” by Ron Ashkenas.